Terms of service
Terms of Service
AV Access India — Terms of Service
This website, www.avaccess.in, is owned and operated by Sophus Technosol Private Limited, having its registered office at Durga Complex, 2nd Floor, #38/1, 3rd Cross, Sahakarnagar G Block, Bangalore – 560 092.
Throughout this website, the terms “we”, “us”, “our”, “Company”, “AV Access India” refer to Sophus Technosol Private Limited. The terms “you”, “your”, “user”, “customer” refer to any person accessing, browsing, using, or purchasing from this website.
By visiting our website, browsing our products, creating an account, placing an order, or using any service provided through www.avaccess.in, you agree to be bound by these Terms of Service, including all policies, notices, terms, and conditions referenced herein or available by hyperlink.
If you do not agree to these Terms of Service, you must not access this website or use our services.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this website.
You may not use our products, services, or website for any illegal, unauthorised, fraudulent, or prohibited purpose. You must not violate any applicable laws, including but not limited to intellectual property laws, cyber laws, consumer protection laws, tax laws, or e-commerce regulations.
You must not transmit any worms, viruses, malware, harmful code, or any destructive or disruptive software through this website.
Any breach or violation of these Terms may result in immediate termination of your access to our services, cancellation of orders, refusal of service, and/or legal action where applicable.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve:
a. transmissions over various networks; and
b. changes to conform and adapt to technical requirements of connecting networks or devices.
Payment information is handled through authorised payment gateways and is processed in accordance with applicable payment-security standards.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, reverse-engineer, or misuse any portion of the website, service, product listings, software, images, product data, design, interface, or content without express written permission from us.
The headings used in this policy are included for convenience only and shall not limit or affect these Terms.
3. Accuracy, Completeness and Timeliness of Information
We make reasonable efforts to ensure that the information available on www.avaccess.in is accurate, complete, and current. However, we do not guarantee that all information on this website will always be error-free, complete, reliable, or up to date.
Product information, pricing, availability, specifications, features, compatibility, images, videos, warranty information, shipping timelines, and offers may contain typographical, technical, photographic, or other errors.
The material on this website is provided for general information and commercial use only. It should not be relied upon as the sole basis for making purchasing decisions without verifying the relevant product details, compatibility, and requirements.
We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information unless required by law.
4. Product Information, Specifications and Compatibility
Products listed on www.avaccess.in may include AV Access products, accessories, audio-video connectivity products, KVM solutions, extenders, switches, splitters, docking products, cables, converters, or related technology products.
Product images are for representation purposes only. Actual product colour, packaging, accessories, ports, labels, dimensions, or appearance may vary slightly due to manufacturing updates, lighting, photography, display settings, or supplier changes.
Customers are responsible for verifying product compatibility with their devices, installation environment, cable length requirements, operating system, display resolution, power requirements, and intended use before placing an order.
We do not guarantee that a product will be suitable for every customer’s specific setup unless such compatibility is expressly confirmed in writing by us.
5. Modifications to Products, Services and Prices
Prices, product specifications, availability, offers, bundles, discounts, taxes, shipping charges, and service terms are subject to change without prior notice.
We reserve the right at any time to modify, suspend, discontinue, or restrict any product, service, offer, website feature, or content without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, discontinuation, or unavailability of any product or service.
In case of incorrect pricing, incorrect product listing, technical error, typographical error, or system malfunction, we reserve the right to cancel, reject, or revise any order placed on the basis of such incorrect information.
6. Products or Services
Certain products or services may be available exclusively online through www.avaccess.in. These products or services may have limited quantities and are subject to return, replacement, or refund only according to our published policies.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, jurisdiction, reseller, dealer, marketplace seller, or business entity.
We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your specific expectations, unless expressly agreed in writing.
7. Orders, Acceptance and Cancellation
Placing an order on www.avaccess.in does not automatically constitute acceptance of the order by us.
An order shall be deemed accepted only when we confirm the order and/or dispatch the product.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
a. product unavailability;
b. incorrect pricing or product information;
c. payment failure or suspected payment fraud;
d. incorrect billing or shipping details;
e. suspicious or bulk-order activity;
f. misuse of offers, discounts, or coupons;
g. inability to service the delivery location;
h. restrictions imposed by law, supplier, manufacturer, or logistics provider.
If we cancel a prepaid order, the eligible amount shall be refunded as per our Refund Policy.
8. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, contact, GST, and account information for all purchases made through our website.
You agree to promptly update your account and other information, including email address, phone number, billing address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.
We shall not be responsible for failed deliveries, delayed shipments, incorrect invoices, or failed communication arising due to incorrect, incomplete, or outdated information provided by you.
9. Payment Terms
All payments must be made through the payment methods made available on www.avaccess.in.
Orders are processed only after successful payment confirmation, unless Cash on Delivery or any other payment method is expressly offered and accepted by us.
You agree not to make fraudulent payments, unauthorised transactions, chargebacks without valid cause, or misuse payment gateways.
In case of payment failure, payment dispute, chargeback, suspected fraud, or transaction mismatch, we reserve the right to hold, cancel, or delay the order until the issue is resolved.
10. Shipping, Delivery, Returns, Replacement and Refunds
Shipping, delivery, return, replacement, refund, transit damage, and warranty-related matters shall be governed by our respective published policies, including:
a. Shipping & Delivery Policy;
b. Return, Replacement & Refund Policy;
c. Warranty Policy, wherever applicable.
By placing an order on www.avaccess.in, you agree to comply with those policies.
For support relating to shipping, delivery, returns, replacement, refunds, or warranty, please contact us at info@avaccess.in.
11. Manufacturer Warranty and Product Support
Products sold on www.avaccess.in may be covered by manufacturer warranty, brand warranty, or seller warranty, as specifically mentioned on the product page, invoice, or warranty documentation.
Warranty coverage, duration, exclusions, claim procedure, repair, replacement, or refund shall be governed by the applicable warranty terms.
Warranty does not cover physical damage, misuse, improper installation, liquid damage, burn marks, electrical damage, unauthorised repairs, tampering, normal wear and tear, missing serial numbers, or damage caused by incompatible devices or third-party accessories.
For direct warranty support from AV Access India, the invoice must list the seller as Sophus Technosol Private Limited, unless otherwise agreed in writing.
If the product was purchased from another seller, marketplace, dealer, or reseller, the customer must approach the original selling entity mentioned on the invoice.
12. Optional Tools and Third-Party Services
We may provide you with access to third-party tools, applications, payment gateways, logistics trackers, review tools, chat tools, analytics systems, or integrations over which we neither monitor nor have full control.
You acknowledge and agree that we provide access to such tools and services “as is” and “as available”, without any warranties, representations, or conditions of any kind.
Use of third-party tools or services is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms under which such third-party tools are provided.
13. Third-Party Links
Certain content, products, and services available through our website may include materials from third parties.
Third-party links on this website may direct you to websites, platforms, payment gateways, courier websites, manufacturer websites, social media pages, or other external resources that are not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy, policies, security, products, services, or practices of third-party websites.
We shall not be liable for any harm, loss, damage, delay, fraud, data issue, or dispute related to your use of third-party websites, platforms, tools, or services.
Please review the third party’s policies carefully before engaging in any transaction or sharing any information.
14. User Comments, Feedback and Submissions
If you send us reviews, feedback, suggestions, ideas, complaints, product comments, images, videos, testimonials, or other submissions, you agree that we may use, edit, copy, publish, distribute, translate, and display such content in any medium, subject to applicable law.
You agree that your submissions shall not violate any right of any third party, including copyright, trademark, privacy, personality, confidentiality, or other personal or proprietary rights.
You further agree that your submissions shall not contain unlawful, abusive, defamatory, obscene, threatening, misleading, false, offensive, or malicious material.
We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, or otherwise objectionable.
15. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
By using this website, creating an account, placing an order, contacting us, or submitting information, you consent to the collection, use, storage, and processing of your personal information in accordance with our Privacy Policy and applicable Indian laws.
16. Errors, Inaccuracies and Omissions
Occasionally, there may be information on our website or in our service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, warranty terms, or product specifications.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information, cancel orders, or refuse transactions if any information on the website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information on the website, except as required by law.
17. Prohibited Uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the website or its content:
a. for any unlawful purpose;
b. to solicit others to perform or participate in unlawful acts;
c. to violate any applicable laws, regulations, rules, or ordinances;
d. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e. to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person;
f. to submit false or misleading information;
g. to upload or transmit viruses, malware, or any other harmful code;
h. to collect or track the personal information of others;
i. to spam, phish, pharm, pretext, crawl, scrape, or engage in similar activities;
j. for any obscene, immoral, fraudulent, or malicious purpose;
k. to interfere with or bypass the security features of the website or related systems;
l. to misuse offers, coupons, discounts, return policies, warranty policies, or payment systems.
We reserve the right to terminate your use of the website or services for violating any prohibited use.
18. Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, error-free, or free from viruses or harmful components.
You agree that from time to time we may remove the website or service for indefinite periods or cancel the service at any time without notice.
The website, products, services, and content are provided on an “as is” and “as available” basis, except as expressly stated in writing.
To the maximum extent permitted under applicable law, Sophus Technosol Private Limited, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, revenue, savings, data, goodwill, business opportunity, or replacement costs arising from your use of the website, products, or services.
Our liability, if any, shall be limited to the invoice value of the product purchased by the customer from www.avaccess.in, subject to applicable law.
19. Indemnification
You agree to indemnify, defend, and hold harmless Sophus Technosol Private Limited, AV Access India, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, suppliers, and partners from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising out of:
a. your breach of these Terms of Service;
b. your violation of any law or third-party rights;
c. your misuse of the website, products, services, offers, or policies;
d. false, incorrect, or misleading information provided by you;
e. fraudulent, abusive, or unauthorised activity by you.
20. Severability
If any provision of these Terms of Service is determined to be unlawful, void, invalid, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.
21. Termination
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by discontinuing the use of our website and services.
We may terminate or suspend your access to the website or services at any time without notice if we suspect that you have failed to comply with these Terms, engaged in misuse, attempted fraud, violated applicable law, or caused harm to us, our systems, or other users.
Obligations and liabilities incurred prior to the termination date shall survive termination.
22. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return, Replacement & Refund Policy, Warranty Policy, Legal Notice, and any other policies posted on www.avaccess.in, constitute the entire agreement between you and Sophus Technosol Private Limited in relation to your use of this website and purchase of products.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
23. Governing Law and Jurisdiction
These Terms of Service and any separate agreements under which we provide products or services shall be governed by and construed in accordance with the laws of India.
All disputes, claims, or proceedings arising out of or relating to this website, products, services, orders, payments, returns, refunds, warranty, or these Terms shall be subject to the exclusive jurisdiction of the competent courts at Bengaluru, Karnataka, India.
24. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, replace, or modify any part of these Terms of Service by posting updates and changes on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
25. Contact Information
For any questions regarding these Terms of Service, orders, support, returns, refunds, or warranty, please contact:
Sophus Technosol Private Limited
Registered Office: Durga Complex, 2nd Floor, #38/1, 3rd Cross, Sahakarnagar G Block, Bangalore – 560 092
Website: www.avaccess.in
Email: info@avaccess.in
Customer-care hours: 09:30 – 18:00 IST, Monday to Saturday.